Thank you for choosing LIGHTWEIGHT BARBECUE LLC! We are committed to ensuring your satisfaction with your purchase. If you are not satisfied with the product, please follow our refund and return policy below.
- Return Eligibility
You can apply for a return within 30 days of receiving the product. The following conditions apply:
The product must be unused, unopened, and in its original packaging.
Proof of purchase (order confirmation email, invoice, etc.) is required.
- Return Process
If you wish to return the product, please follow these steps:
Contact Customer Service: Contact us via email at [email protected]. Please provide your order number and reason for return.
Obtain Return Authorization: We will provide you with further instructions and a Return Authorization (RMA) number.
Packaging and Shipping: Pack the returned product with its original packaging and any accompanying materials, and clearly mark the return authorization number on the outside of the package. Please send your package to the following address:
300 LINCOLN VILLAGE CIR 213, LARKSPUR, CA 9493
Shipping Costs: Return shipping costs are borne by the customer. We recommend using a trackable shipping method to confirm delivery of your returned package.
- Refund Processing
Once we receive and inspect the returned goods, we will process your refund within 3-5 business days. The refund will be returned to the original payment method; the exact arrival time may vary depending on your bank or payment provider’s processing time. - Exchange Policy
If you wish to exchange a product, please follow the return process. You can specify the item you wish to exchange in your return request. We will process a new order upon receiving the returned goods. - Defective Goods
If the goods you receive are defective, damaged, or do not match your order, please contact us as soon as possible. We will handle the relevant matters, including replacement or refund. - Contact Us
For any questions or further assistance, please feel free to contact us through the following methods:
Company Name: LIGHTWEIGHT BARBECUE LLC
Company Address: 300 Lincoln Village Cir 213, Larkspur, CA 9493
Email: [email protected]
Thank you for your understanding and support! We are committed to providing you with high-quality products and services to ensure your satisfaction with your shopping experience.